Text to Ride Terms for Customers

Ride Pricing:

• The price quoted for your ride is based on our rate structure, which includes a base rate, cost per mile, and cost per minute. This pricing applies strictly to the agreed-upon trip. For hourly bookings, the rate will reflect the agreed-upon hourly rate.

Trip Modifications:

• Any changes to your trip must be communicated to us via text before they can be accommodated. If you need to make modifications during the ride, please text us immediately. The final fare will be adjusted accordingly, subject to approval from Giraffe Transport.

Payment Responsibility:

• All payments must be processed through the Giraffe Transport platform. We are not responsible for payments of rides arranged outside our official channels.

Cancellation & No-Show Policy:

• "Cancellations made more than 30 minutes before the scheduled ride time incur no charge. Cancellations within 30 minutes or no-shows will be charged 50% of the fare."

Tipping:

• "Tipping is voluntary for on-demand rides, but we encourage it for exceptional service. A mandatory 15% gratuity is added to all pre-arranged, exclusive, and corporate rides.